Privacy Policy
Placeholder draft — to be reviewed for Ghana Data Protection Act compliance before launch.
What we collect
Account details (name, phone, email), trip data (pickup, dropoff, route, timestamps), payment references (never full MoMo PINs or card numbers), device and app data, and messages sent through in-app chat.
Why we collect it
To run trips and deliveries, calculate fares, keep riders and drivers safe (PIN verification, SOS, trip sharing), prevent fraud, meet legal obligations, and improve the service.
Location
Pickup and dropoff are collected for every booking. Live location is used during an active trip for dispatch, tracking and safety, and stops when the trip ends.
Sharing
Drivers see what they need to complete your trip (first name, rating, pickup, destination) — never your phone number; calls are masked. We share with payment providers (e.g. Paystack) to process payments, and with authorities where the law requires.
Your choices
Edit your profile in Account, remove saved places anytime, opt out of push notifications, and request account deletion via Support — we erase or anonymise personal data unless retention is legally required.
Retention
Trip and payment records are kept as required for tax, dispute and fraud purposes, then deleted or anonymised.
Security
Data is encrypted in transit, access is role-restricted, and payment webhooks are signature-verified. No system is perfect; report concerns via Support immediately.
Contact
Privacy questions or requests: open a Support ticket titled “Privacy” from your account.