Help Center

Enter pickup and destination on the Ride page, compare classes, and tap Request. Give your driver the 4-digit PIN at pickup — the trip can’t start without it.

It proves you’re getting into the right car. Only you can see it; your driver must enter it to start the trip.

Yes — tap Change destination during the ride. We re-quote instantly at the original surge and your driver is notified.

The request times out and nothing is charged. Try again in a few minutes or pick a different class.

Both. Cash goes to your driver directly; MoMo settles in-app when the trip ends. You can also pay from TwiDi Cash or bill a company account.

Fares are quoted upfront and honoured unless the route materially changes — then the meter protects both sides.

After any trip, tip GH₵1–200 from Cash or MoMo. Drivers keep 100% of tips.

Failed or cancelled MoMo payments are reversed automatically; anything odd, open a support ticket with the trip attached.

Okada and car couriers for parcels within Accra. Track live, share a link with the receiver, PIN on handover.

Parcels between cities on Ghana’s intercity buses — drop at a station, collect with a PIN.

Book sand/stones, tanker water (1,000–5,000L) or a pickup truck from the Ride page under Cargo & deliveries.

Every trip has a live share link — send it to family so they can follow along.

Add them once in Safety; SOS alerts them with your live location.

Open the trip in Trips → message the driver in-app, or raise a support ticket.